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I know life’s unpredictable — like that time my car’s battery died out of the blue! Roadside emergencies always seem to hit when it’s least convenient, and accidents bring a bunch of unexpected problems and expenses I hadn’t planned for. But here’s a tip: If you have auto insurance, check if it includes roadside assistance. And don’t forget to see if it also covers vehicle shipping or transportation costs — that can be a real lifesaver!
Some car manufacturers also provide roadside assistance on all new vehicles.
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What Is Roadside Assistance?
Competition in the market has spurred companies to offer the most appealing benefits to clients. They strive to provide comprehensive protection and expand their customer base. In addition to standard roadside aid, some providers offer additional services, such as vehicle transport.
The aim of roadside assistance is to assist motorists who are stuck at the side of the road. This is mostly due to unforeseen breakdowns. It’s a good idea to work through a company like AAA that is available 24/7/365 and offers nationwide cover.
Each OEM offers their own bouquet of services, but some of the typical provisions include:
- Locked out with your keys inside the car, or lost them entirely? No worries. A skilled locksmith will rush to help, any time of day or night.
- Run out of gas? It happens to the best of us. Roadside assistance will deliver fuel to get you to the next gas station.
- Got a flat tire? Don’t risk driving on it and causing more damage. Just call your roadside team, and they’ll swap it out in no time.
- Car won’t start due to mechanical or electrical issues? Often, a quick jump start is all you need to be back on your way.
- If your car’s beyond a quick fix and needs a repair shop, towing is on standby to get your vehicle to the nearest service center safely.
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Auto Transportation or Tow-In
If your roadside assistance package covers auto transportation, your vehicle will be towed in to the nearest approved dealership (if your car is still under warranty), panel beater or repair center. Vehicle occupants are usually offered courtesy transport to a nominated destination within a set radius.
If the breakdown or accident happened outside of a certain radius of your home, breakdown assistance may include car hire or hotel costs. In the event that you have to leave your car behind far away from home, your roadside assistance may cover car transportation to deliver your car to you once it has been repaired.
It’s a good idea to check with your insurance company whether your roadside assistance package covers auto transportation, also known as vehicle repatriation.
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